Training Institutes in Hyderabad


Job Details


Pune, Hyderabad

ITES / BPO / KPO / Customer Service / Operations

Date: 7th July, 2017

Interview Venue: Accenture, Mantri Cosmos, ISB Road, Financial District, Hyderabad - 500032
Landmark: Opposite ICICI Bank, Near Kapil Towers

Timing : 11:00 AM to 2:00 PM

Contact Person: Jayalakshmi

Job Location : Hyderabad

Skills Requirements

Graduation in any discipline is Mandatory
6 months to 1.6 Years of Experience in technical support environment, Phone Support, Chat Support & Email Support, preferably supporting web-based products
Excellent verbal, Written, and interpersonal communication skills
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, Organization and the ability to work well in teams are required
Demonstrated creative problem-solving approach and strong analytical skills
Flexible working in 24*7 Shift Environment

Job Profile:

Primary responsibility is to support premium customers over Calls, Email & Chat on Digital Marketing Domain

Key Responsibilities / Activities:

Provide technical troubleshooting & customer service to customers through Calls, Email & Chat request.
Educate the customers on product usage, from the basics to best practices.
Provide product, troubleshooting & workflow guidance and training to new hired / newbies in the support team.
Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
Serve as a point of contact for projects led by escalation management team to improve customer experience.
Work on internal product initiatives like process automation, product improvement and development under client's direction.
Independently identify, troubleshoot, document, categorize and replicate customer problems.



1 - 2 years

Any Graduate / Post Graduate

Technical Supporttechnical troubleshootingtech supportTroubleshootingtrouble shoottroubleshoottrouble shooting

Please refer to the description above

Other Information

Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsâ€"underpinned by the world’s largest delivery networkâ€"Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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