Training Institutes in Hyderabad

Desktop Support Engineer - 0-1 Years With Excellent Communication

Job Details

Hitachi Consulting Software Services India Pvt Ltd

Mumbai, Hyderabad

IT Software- Network Administration / Security

Hello,

Hitachi Consulting is the Business Arm of Hitachi Ltd - the 52nd largest company in the World (Forbes 2010), 102 Billion Revenue, 943 Companies and 400 thousand employees worldwide.
With operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. Started in the year 2000, Hitachi Consulting has over 5000 employees globally. Pls. visit www.hitachiconsulting.com for more info.


Job Title: Desktop Support Engineer
Location: Hyderabad

Answer phones politely, speak clearly and confidently at all times.
Politely handle customers at all times.
Log all service desk interactions.
Follow standard help desk procedures.
Track and route break-fix incidents and requests and document resolutions.
Stay current with system information, changes and updates.
Respond to requests for technical assistance via phone and electronically.
Document, track and monitor incidents to ensure a timely resolution.
Research technical problems and consult with appropriate technical or service personnel for follow-up.
Inform management of recurring problems.
Stay current with system information, changes and updates
Any Bachelors Degree with 1-3 years work experience.

Regards and Thanks
Heeti Chauhan

Requirements

1 - 3 years

Any Graduate / Post Graduate

Service Operations

Please refer to the Job description above

Other Information

Hitachi Consulting Software Services India Pvt Ltd
Hitachi Consulting is the Business Arm of Hitachi Ltd - the 52nd Largest company in the World(Forbes 2010),102 Billion Revenue, 943 Companies and 400 thousand employees worldwide.
With operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. Started in the year 2000, Hitachi Consulting has over4000 employees globally. Hitachi Consulting has begun Operations in India at and has ambitious plans to grow to huge numbers in the next few years.
Hitachi Consulting is winner of numerous Accolades and Awards like ,*8 Times Oracle Partner of the Year, *7 Times Microsoft Partner of the Year, *Included in every Gartner North America Solutions Provider Magic Quadrants from 2002-2009 for CRM, ERP, Supply Chain and BIPM, *Ranked in the top consulting firms by Kennedy Research 2007, by Consumer Goods Technology Magazine 2007-2010, *Honored by CRM Magazine and Supply & Demand Chain Magazine as a leading solutions provider in 2008 and 2009, * 2010 Best Places to Work Oregon and Chicago.

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