Training Institutes in Hyderabad

Mega Walk-in For Customer Care On 3-5-2017&4-5-2017

Job Details

Dell International Services India Private Limited

Mumbai, Hyderabad

ITES / BPO / KPO / Customer Service / Operations

Job Description:

Responds to customer issues via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
Advises/educates customers within procedural guidelines to ensure a complete solution.Provides direct service advice and guidance to customers. Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Responsible for pre-sales and/or post-sales service to customers.

Candidate Requirements:
Should be open to work in night shifts.
Should have excellent communication skills.

Educational Qualifications:
Any Graduate or Post Graduates may apply.
Any Undergraduate(10+2) should have at least 12 months of international calling experience/24 months of domestic experience.

Interview Timings: 11:00 AM to 2:00 PM

How to Apply:
Interested candidates can walk In with an updated copy of resume, 1 photograph and any photo id proof at below mentioned address.

POC-Akhila

Interview Venue:
Dell International Services
Hitech city, Behind Cyber Gateways, Hyderabad

04/May/2017

Requirements

Fresher - 5 yrs

Any Graduate / Post Graduate

International Calling Communication Skills Customer Experience bpo voice CSE CSR Customer care inbound customer service customer support

Please refer to the Job description above

Other Information

Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

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