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Walk-in For IT Help Desk At XL Dynamics India Pvt. Ltd.

Job Details

XL Dynamics India Pvt. Ltd.

Chandigarh, Mumbai

IT- Hardware / Telecom / Technical Staff / Support



The selected candidate will be a part of the IT team and responsible for providing first level technical support and guidance to users in India and USA on a regular basis, ensuring all desktop systems, network systems and telecommunication systems are functional and that agreed service levels are met.

Providing technical and diagnostic support for all hardware / software problems.
Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user's desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN / WAN connectivity and others as assigned.
Troubleshooting Network related issues.
Troubleshooting login and domain related issues.
Troubleshooting Operating System and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with help-desk escalation process.


Fresher - 5 yrs

UG: B.Tech/B.E. - Any Specialization, Computers, Electronics/Telecommunication PG:M.Tech - Any Specialization, Computers, Electronics/Telecommunication Doctorate:Doctorate Not Required

Technical Support IT Operations IT Support Network Support MCSE CCNA TCP IP General Networking Technical Helpdesk Desktop Support Remote Desktop Support

This position is open only for male candidates willing to work in Night shift.

Skills/ Expertise:
Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
Should have experience in TCP / IP and general networking.
MCSE & CCNA certification will be preferred.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong Communication skills - effective verbal and written communication skills in English.
Ability to exercise judgement within procedures and practices to determine appropriate action.
Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
Must be self-managed, responsive and dedicated to customer support.
Ability to work independently and in a team environment.

Job Location: Navi Mumbai

Work Experience: 0 - 5 years (Freshers from any stream of Engineering can apply if they have relevant certification in hardware and networking).

Education: BE / M.Tech in Computers / Electronics / Telecommunication will be preferred.

Salary Range:
Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
We are known as one of the best pay masters in the industry.

Please find below all the details for the interview process:

Date of Interview : 15th March, 2017 (Wednesday) to 17th March, 2017 (Friday)

Timings: 10:00 AM to 11:00 AM

(Late entrants would not be entertained)

Please find the recruitment centers below for walk-in:
Navi Mumbai and Mumbai
New Delhi

Navi Mumbai and Mumbai Recruitment Centers:

Venue 1: XL Dynamics India Pvt. Ltd.
Rupa Solitaire Building,
Unit No. 919 (9th Floor), Bldg No. A-1,
Sector 1, Millennium Business Park,
Mahape, Navi Mumbai - 400710

Venue 2: XL Dynamics India Pvt. Ltd.
Quantum Tower, Office No. 303,
3rd Floor, Rambaug,
Near H.P Petrol pump,
S.V.Road, Malad (West), Mumbai - 400064

Venue 3: XL Dynamics India Pvt Ltd.
Jaswanti Landmark, Office No. 404,
4th Floor, LBS Marg, Vikhroli (W), Mumbai - 400079

Venue 4: XL Dynamics India Pvt. Ltd.
Unit No. 231, 2nd Floor,
Trade Centre, Bandra Kurla Complex,
Bandra (East), Mumbai - 400051

Pune Recruitment Centers:

Venue 5: XL Dynamics India Pvt. Ltd.
Amanora Chambers ,
Commercial Unit No. 413-B,
Office No. C - 4, 5th Floor,
East Building, Hadapsar, Pune - 411028

Venue 6: XL Dynamics India Pvt. Ltd.
Office No. 503, 5th Floor,
Suratwala Mark Plazzo,
Opp Hotel Fortune Inn Exotica,
Survey No. 28/1,4,5,6,
Mouje Hinjewadi, Tal Mulshi Dist, Pune - 411057

Bengaluru Recruitment Centers:

Venue 7: XL Dynamics India Pvt. Ltd.
Office No. A-001, 3rd Floor,
Infinium Building, Above Fab India,
Neeladri Road, Neeladri Nagar, E-City Phase-1,
Electronic City, Bengaluru - 560100

Venue 8: XL Dynamics India Pvt. Ltd.
Office No. 16, 1st Floor,
Arya Hub Mall, ITPL,
Whitefield Main Road,
Hope Farm Circle,
Whitefield, Bengaluru - 560066

New Delhi Recruitment Center:

Venue 9: XL Dynamics India Pvt Ltd
Flat No. 3-L & 3-M, 3rd Floor,
DCM Building,16,
Barakhamba Metro Station,
Barakhamba Road, Connaught Place,
New Delhi - 110001

The whole recruitment process may take entire day; candidates are therefore requested to plan out their schedule accordingly.
We welcome candidates from out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement is provided to candidates who have been offered employment, as per the company policy.
This position is open only for male candidates willing to work in Night shift.
We have no rotational shifts.
We are not looking for software developer, java, sql, C++ and software tester. Hence, we WON'T consider the candidates who know the languages listed even if they hold an IT Degree.
Candidates with BE in any other stream can apply if they have done relevant hardware and networking course.
Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.

To Carry:

1) 1 Hard copy of your updated resume.
2) 1 Recent passport size photograph.
3) 1 Pen.
4) Candidates must carry their Identity cards.
5) Experienced candidates are requested to carry their last three months salary slips.

PS: No prior appointment or scheduling is needed. You may directly WALK-IN from Wednesday to Friday between 10:00 AM to 11:00 AM if your candidature fits the profile mentioned above. In case you have any queries, please send an email to Due to the immense participation of the candidates at all our Recruitment Centers, we are having huge volume of phone calls at our office. Hence, we may not be able to attend your call.

"Please note that this is a bulk mailing process and you are requested to ignore this mail if the given job description does not match your profile or interest".

UG: B.Tech/B.E. - Any Specialization, Computers, Electronics/Telecommunication
PG:M.Tech - Any Specialization, Computers, Electronics/Telecommunication
Doctorate:Doctorate Not Required

Other Information

XL Dynamics India Pvt. Ltd.
XL Dynamics India is a financial services company founded in 2002. We provide niche mortgage banking services with operations in India and USA. We are focused on providing the highest quality of financial services to the US financial markets that includes forward mortgages, reverse mortgages, warehouse operations and servicing operations. Being a technology savvy company, we have also developed our integrated technology platform to bring the best of the banking services and innovative financial products. Our experience in financial and banking industry with a blend of technology enables us to provide the most efficient and cost effective services to our customers. Our partner in US is into mortgage banking for 31 years, and is approved by leading financial agencies such as, FHA, Fannie Mae, Freddie Mac and Ginnie Mae

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