Training Institutes in Hyderabad

Network Support Engineers

Job Details

Allegis Group

Mumbai, Bengaluru

IT Software- Network Administration / Security

20

Basics of Networking and Networking Solutions
Core technical knowledge on HPN, Cisco, Aruba and related networking product and technologies
Deep technical understanding of Routing, Switching, Wireless, Security and Network management
Good Knowledge and understanding of networking hardware and architecture
Understanding of Windows and other operating systems preferred
An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands;
To recognize the importance of customer focus and/or of serving the needs of the end user;
excellent communication skills, particularly the ability to communicate with staff who are not technically trained;
Analytical and problem-solving ability;
Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation;
Organizational skills and the ability to prioritize your workload.

Preferred:
Good understanding of Networking Technologies, Service and Support of Networking products from:
HPN Procure (Routing & Switching, Wireless, Network management (PCM+IMC)
Cisco, Ruckus - Routing & Switching, Wireless, Security and Network management
Aruba wireless devices, Airwave

Key Responsibilities
Provide HP customers & Engineers troubleshooting & support in the areas of HP Networking and related areas.
Operate, Administer and Govern customer network setup.
Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
Technical writing skills will be required to publish Issue resolution documents (KM & KT)
Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
Participate/Drive ITIL based change management, Problem management, incident management.

Candidates from other locations apart from Bangalore will not be hired as it is immediate.

Requirements

Fresher - 3 yrs

Any Graduate / Post Graduate

Switching/Router Engineer

Please refer to the Job description above

Other Information

At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals - while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives.

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