Training Institutes in Hyderabad

International Non Voice Process (Email / Chat) - Immediate Joiners

Job Details

ProZenTech Solutions Pvt Ltd

Pune, Chennai

ITES / BPO / KPO / Customer Service / Operations

50

Nature of Job:
Customer Care Executives will provide online chat/mail support to US customers.
Handling queries/complaints of customers through mail/chat.
Ensure First Contact Resolution (FCR) while handling a customer’s issue

Requirements

Fresher - 3 yrs

Any Graduate / Post Graduate

• Excellent Verbal and written communication skills. • Very good computer and typing skill.(30 WPM & 85% accuracy) • Attention to detail. • Team work & flexibility to work in rotational shifts (night shifts) • Education : High Secondary or equivalent or any Graduation. • Work Experience: upto 2 years in an international BPO (Email or Chat process). • Freshers with excellent communications skills are also welcome.

Skills Required:
Technical Skills Ability to use company network and environments
Ability to navigate web applications using internet explorer
Basic level competence with Microsoft excel
Soft Skills Excellent written & verbal communication skills
Ability to compose grammatically correct, concise & accurate statements
Good understanding of etiquette for written communications
Strong customer focus (Ability to empathize & prioritize customer needs)
Ability to handle irate customers
Good Probing Skills 80% proficiency on a scale of 1-100
Decision Making Skills 80% proficiency on a scale of 1-100
Ability to multi-task managing multiple conversations simultaneously
Flexible to work in night shift

Other Information

Best in Industry + Incentives (Based on Performance)

ProZenTech Solutions is a global information technology services company providing integrated technology and operations-based solutions to clients by leveraging its technology , process capabilities and Outsourcing services. Found in 2005 and headquartered in Ashburn,Virginia with offshore counter part at Hyderabad, India.

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