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Job Details

C3i Support Services Private Limited

Pune, Hyderabad

IT- Hardware / Telecom / Technical Staff / Support

C3i is hiring for Technical Support Process

Please go through the detailed job description and walk in on 08 Aug 2016 (Monday) or 09 Aug 2016 (Tuesday) between 1.30 PM IST to 8.00 PM IST

Venue: C3i Healthcare Connections, a Division of Telerx
2nd Floor | Orion Block |Gate 5| Ascendas Park (Beside In Orbit Mall) | Hi-Tech City | Hyderabad - 500081

Work Location: Hyderabad

Support Type - Voice

Shifts - Rotational & Night Shifts

Pay - Upto 3.00 LPA + Free Home Pick & Drop + Annual Bonus upto 15 % of CTC offered

You may also go through the company website

Position Title: Analyst, Corporate Service Desk (GOC)

General Description

The individual in this position is to report to and receive direction from the Client Services Supervisor. The individual will be primarily responsible for first line technical support to internal and external corporate staff. The successful candidate will require an aptitude for working with global users remotely.

Minimum Knowledge and Skills Required

Position requires a degree or certificate in Information Technology and relevant experience in supporting Windows-Based clients on either Citrix or Windows Server local area networks. Working knowledge of MS Windows 7 operating system and proficient with MS Office Suites including Office 365. The individual must have demonstrated ability to interact productively and amicably with IT and the user community. Strong English speaking skills are a must.

Major Duties and Responsibilities

1. Strong verbal and written communication skills, the ability to multitask, the ability to manage irate clients and solve disputes.

2. Act as a single point of contact for phone calls and ITRS portal entries emails from staff regarding IT issues and queries.

3. 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Desktops, Laptops, PCs, and Printers.

4. Escalate unresolved calls to the Tier II infrastructure and/or support team

5. Log all calls in the Service Desk Call Logging system (ITRS)

6. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

7. To maintain a high degree of customer service for all support queries and adhere to all service management principles

8. Provide stats for the weekly Service Desk report on call trends

9. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

10. To arrange for external technical support where problems cannot be resolved in house

11. Perform to post SLA's between Infrastructure, Tier II Group and Help Desk.

12. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2010/365.

* Minimum of 18-24 months of Helpdesk Analyst Level 1/Helpdesk Analyst Level 2/Technical Support experience preferred.



1 - 4 years

UG: Any Graduate - Any Specialization, Graduation Not Required PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Doctorate Not Required

Technical Support tsr tech support technical support executive tse helpdesk service desk it helpdesk technical helpdesk it support remote support system admin desktop support desktop engineer help desk sr. associate senior associate

Please refer to the Job description above

Other Information

C3i Support Services Private Limited
C3i Healthcare Connections, a division of Telerx, is an industry-leading business process outsourcer specializing in the multi-channel engagement of patients, healthcare professionals and enterprise personnel via a network of global contact centers.

Our unique customer-centric approach has made us the partner of choice for some of the world's most trusted brands. In this ever-changing healthcare climate, our integrated solutions give our clients a unique advantage.

We deliver the ultimate experience you, your partners and your consumers care about. Because we know the experience matters.

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