Training Institutes in Hyderabad

Senior Assistant- TOPS

Job Details

GMR Infrastructure Limited

Hyderabad, Hyderabad


Job Description:
(Briefly describe the general purpose of the position or its significance from the organisation's point of view and how it contributes to the overall mission/objective of the organization).

The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional. For achieving this objective the role requires to coordinate with Internal Stakeholders for the upkeep of facilities for ensuring passenger convenience.


Functional reporting If any
Reporting to Terminal Shift Manager

(List the responsibilities/duties associated with the job. For each responsibility/duty listed, give the factors on which an individuals performance is judged).

Accountabilities Key Performance Indicators
Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for No. of observations /follow up /closure.
Ensure & coordinate Information and Transfer desk manning by service providers As per agreed SLA
Ensure Airlines are using CUSS Kiosks To achieve 20% usage by all Airlines using Cuss.
Co-ordinate with internal and external agencies involved during any VIP movements Zero complaints
Facilitate Passengers and collect feedback on their experience about the airport. No of feedbacks collected through tabs.
Ensure Airlines/ GHA are using the allotted resources. Resource management allocation
Daily Co-ordinate for smooth flow of passengers at the congestions points. Collect data for the management as in when asked to improve/enhance the processes. Annual % of 5 touches points.
Co-ordinate with CISF, Customs, Immigration and APHO at Arrivals & Departures for hassle free operations on day to day basis and during any emergencies & exigencies Zero Delay and AEP
Co-ordinate with the Airlines/GH, Customs and Airside operations to meet Baggage delivery as per Airport service standards. First Bag/ Last Bag
Participate and co-ordinate activities for passenger engagement, terminal management during ASQ surveys through the action plans of FGD. Monthly/ Annual target
Assist the Executive / Manager on shift at the Haj terminal during operations ensuring Hajjis are facilitated. Hassle free Haj Operations
Handling Public announcement system during the shift and adhere to the guidelines of emergency ,evacuation announcements. SOP as per the announcement policy.
Execute the daily inspection of the housekeeping /pest control management ,verification on contractor manning level ,machineries ,chemical & tools. SLA target vs Actual

Implement QMS of facility management through ops pre procedures ,collect & analyze data to monitor the performance of the contractor As per agreed SLA
Maintain the cleanliness as per the required standards of PTB, VVIP, VIP lounge and its pathway. No of deviation by issuing site memos/site instructions
Maintain evidences of demerits issued to the contractor, maintain log books for complaints ,incidents ,irregularities and any related activities . Analyze data for improvement.

(Describe the job roles that you interact with inside or outside the company to enable you to meet your accountabilities)

External - Need to interact with external agencies to enable success in your day to day work Internal -Need to interact with inside the organization to enable success in your day to day work
Airlines AOCC
Ground Handlers ASO/ Airside/CFL
CISF/ Customs/Immigration/APHO Business Development Non Aero
Service Providers appointed under department scope Security and Control
Apollo Medical Centre Technical Service and CFL
Animal and Plant Quarantine Protocol

Apollo Medical Centre

(List the significant numerical data which will reflect the scope and scale of activities concerning this job).

Financial Dimensions
(These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.).
Adhere to the actions, processes suggested to reduce costs; SLA Violations to be escalated to the immediate reporting manager.

(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent).

Educational Qualifications
Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management

Relevant and total years of Experience
1 4 years experience


1 - 4 years

UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Customer Service Associate customer service executive Airlines aviation

Please refer to the Job description above

Other Information

INR 1,00,000 - 2,75,000 P.A

GMR Infrastructure Limited
GMR is an infrastructure Development Company founded in 1978 and headquartered in Bangalore . The Group is well diversified and professionally managed with ownership interests in Energy, Transportation and Manufacturing.

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