Training Institutes in Hyderabad

Product Trainer

Job Details

Tata Business Support Services

Hyderabad, Hyderabad

ITES / BPO / KPO / Customer Service / Operations

On time accurate delivery of Training.
Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program.
Calibrate regularly with Operations and understand the changing requirements.
Generate training related MIS.
Update /Create Process Manuals whenever required.
Conduct refresher trainings based on the AOI (Internal/External Audits).
Conduct training on new products implemented in co-ordination with client SPOC.
Preparation and submission of periodic reports to client.
To process transactions for hands on experience calls whenever required.
To maintain data in SAP and other reporting routines as required by process and procedure.
Familiarize & adhere to TBSS's information security & quality policies and standards that relate to one's work.
Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.
Awareness of access rights to information & information systems.
Reporting information security incidents including but not limited to suspected viruses immediately.
Ensure that critical data in the folders where it can be backed up & same is informed to Technology.

QUALIFYING CRITERIA :

Should have min. experience of 6 months in the BPO Industry.
Should be a Graduate in any stream.
Excellent English/Hindi/ or local language speaking skills with neutral accent.

Requirements

1 - 2 years

UG -Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Trainerprocess trainerproduct trainer

UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Other Information

INR 1,25,000 - 3,25,000 P.A

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.

We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.

We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

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