Training Institutes in Hyderabad

Bpo Voice Process

Job Details

Tbss

Hyderabad, Hyderabad

ITES / BPO / KPO / Customer Service / Operations

100

Job Purpose:-
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
• Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.

14/Jun/2016

Requirements

Fresher - 1 yr

any degree

Functional competencies: Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage. - Good typing skills (Quality & Speed) - Good communication skills – o Ability to handle telephonic conversations o Good spoken English & Hindi mandatory. - Good Listening skills - Good comprehension

if you intrested please forward your CV.
contact : 04066746667
Hiring Specification:-
Work experience: Fresher’s
Educational qualification: 12th Pass /Diploma/Any Degree
Age: 18 years onwards
Salary: 9500.

Other Information

9500

Job Purpose:-
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
• Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.

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