Training Institutes in Hyderabad

Service Desk Engineers

Job Details

Tata Consultancy Services

Gurgaon, Hyderabad

Production / Maintenance / Quality

Currently we have a huge requirement for Service Desk Engineers. Please go through the details below.

Role: Service Desk Engineers,

Location: Hyderabad

Experience Range- 2- 4.5yrs.

Must-have-Competencies:

Provide Technical Support to Customers on 24 / 7 availability (English Language).

Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues

Handle issues related to Windows NT, 2003, 2000 and XP Clients Basic ticketing of all types of issues using appropriate CRM Toolset Globally monitor, triage and escalate all system problems for the following: UNIX Systems WINTEL Systems Network Environments Messaging Environments (Exchange).

Good knowledge of Microsoft outlook / MS Exchange Report all problems to the Shift Manager/Team Leaders in a timely fashion.

Assist with other computer operations activities as required. Provide support to remote users (using Remote Connectivity Tools) (Working) Knowledge of Incident Management and Problem Management Tools. International call taking experience is must.

Employer Full time/Contract)-

Total & Rel Exp

Current CTC

Expected CTC-

No of yrs break in career/Education-

Available to attend interview on 04th Jun16

TCS Eligibility criteria:

1. Full Time Graduates / Post Graduates in: BE / B.Tech / ME / M.Tech / MSc / MCA / MCM / MS.

Special consideration will be given to B.Sc. / BCA holders with 3.5 years of relevant functional / technical experience. However, there will be a deduction in their relevant experience, as per current policy.

2. Consistent academic records Class X onwards (Minimum 50%)
3. Candidates interviewed by us in the last 6 months are not eligible
4. Candidates with more than 2 years break in their academic / professional career will not be considered
5. Correspondence/Part time courses will not be considered.

If this opportunity makes you interested, please send your updated resume to the email- id- ahmed.shaik1@tcs.com

Requirements

2 - 5 years

UG -Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Technical SupportService DeskProblem ManagementIT help DeskService Desk EngineersTechnical HelpdeskIT Service Desktech helpsedkit helpdeskit service desk analystitservicedesk

UG -Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Other Information

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS,infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has over 335,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

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